However, it will return to a previously known “good state” of your choosing for Windows-issued products and services. System restore differs from a refresh in that it keeps almost all of your non-Windows files, drivers, and software. If the hard drive locked very recently (within the past few weeks), a system restore may solve your problems. If you are still having issues, move on to step four. After this runs, type “exit” and enter to leave the screen.
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